Return and exchange policy

Thank you for shopping at Musturat Shop! We hope you love your purchase. However, if you're not completely satisfied, we're here to help.

Return Policy

Return Window: You may return most items within 14 days of purchase for a full refund or exchange.

Item Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

Proof of Purchase: You must provide a copy of your order confirmation or receipt.

Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect.

Sale Items: Sale items are final sale and cannot be returned or exchanged.

Exceptions: Some items, such as swimwear, lingerie, and personalized items, may have different return policies. Please contact our customer service for more information.

Exchange Policy

Exchange Window: You may exchange most items within 14 days of purchase for a different size or colour.

Item Availability: We cannot guarantee the availability of the exchanged item.

Exchange Shipping: You are responsible for return shipping costs, but we will cover the shipping cost of the exchanged item.

Refunds

Refund Method: Refunds will be issued to the original payment method.

Processing Time: Please allow up to 15 business days for your refund to process.

How to Initiate a Return or Exchange

1. Contact our customer service at [email address] or [phone number] to request a return or exchange authorization.

2. Pack the item securely in its original packaging, including all tags and accessories.

3. Include a copy of your order confirmation or receipt.

4. Ship the package to the return address provided by our customer service.

Additional Information

For damaged or defective items, please contact our customer service immediately.

We reserve the right to refuse a return or exchange if the item does not meet our return policy conditions.